Privacy Policy – Selios Residential

At Selios Group, trading as Selios Residential, we are committed to protecting and respecting your privacy.

This Privacy Policy explains how and why we collect personal information about our website visitors, clients, residents, landlords, and anyone who interacts with us. It outlines how we use your data, when we may share it, and how we keep it secure.

If you do not agree with this policy, please do not provide personal data or use our website.

For any queries regarding this Privacy Policy, please contact us at:
📧 office@selios.uk
📍 9B Cromwell Road, Banbury, OX16 0HJ

About Selios Residential

Selios Residential is part of Selios Group, a UK-based company providing property management, lettings, and real estate services.

How We Collect Personal Information

We collect personal information in the following ways:

  • When you contact us via our website, email, or phone

  • When you enquire about renting, buying, or selling property

  • When you request a valuation

  • When you register for updates or marketing communications

  • When you interact with us on social media

  • When you visit our offices or properties

We also collect certain data automatically when you visit our website (see “Technical Data & Cookies”).

What Personal Information We Collect

We may collect the following types of personal data:

Information you provide:

  • Name

  • Address

  • Email address

  • Phone number

  • Date of birth

  • Financial information (where required)

  • Identification documents (for compliance purposes)

  • Any other information you choose to provide

Technical data (automatically collected):

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on site

  • Location data

  • Login and usage data

How Long We Keep Your Data

We retain personal data only as long as necessary:

  • To fulfil the purpose it was collected for

  • To comply with legal, tax, and regulatory requirements

  • In line with contractual obligations

We regularly review retention periods to ensure compliance.

How We Use Your Personal Information

We use your personal data for the following purposes:

1. To deliver our services

  • Managing property sales, lettings, and block management

  • Arranging property viewings and valuations

  • Communicating with tenants, landlords, and clients

2. To respond to enquiries

  • Answering queries

  • Providing requested information

  • Managing ongoing communication

3. Marketing

  • Sending property updates and market insights

  • Promoting services relevant to your interests

You can opt out at any time.

4. Service improvement

  • Requesting feedback

  • Improving customer experience

5. Legal and compliance

  • Anti-money laundering checks

  • Identity verification

6. Fraud prevention

  • Protecting our business from fraud and financial risk

Website Usage & Analytics

We use tools such as Google Analytics to:

  • Understand website usage

  • Improve performance and user experience

  • Measure marketing effectiveness

This may involve cookies (see below).

Cookies

Our website uses cookies to:

  • Improve functionality

  • Remember user preferences

  • Analyse website traffic

You can disable cookies through your browser settings.
For more details, see our Cookies Policy [insert link].

Sharing Your Information

We do not sell your personal data.

We may share your data with:

  • Trusted contractors and service providers

  • Legal and professional advisors

  • Regulatory authorities (where required by law)

  • Third parties involved in property transactions

All third parties are required to keep your data secure and compliant with UK GDPR.

International Transfers

We do not transfer personal data outside the UK or EEA unless adequate safeguards are in place.

Your Rights

Under data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (in certain circumstances)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

  • Not be subject to automated decision-making

To exercise your rights, contact: info@selios.uk

You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your data is handled.

Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers

  • Access controls

  • Data encryption where appropriate

However, data transmission over the internet is not completely secure, and we cannot guarantee absolute security.

Links to Other Websites

Our website may contain links to external sites.
We are not responsible for their privacy policies, so we recommend reviewing them separately.

Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact:

Selios Residential
📧 office@selios.uk
📍 9B Cromwell road, Banbury, OX160HJ